FREQUENTLY ASKED QUESTIONS

How do I place an order?

Simply select the item / package you would like to purchase. Customise your purchase according to the drop down’s available. Please remember some customisations will incur an additional cost. Upload your image/s, and, once you are happy with your order select “ADD TO CART”. If you would like to add additional items or packages repeat the process again. When you are happy with your order and would like to proceed select “VIEW CART”. You will then be required to make payment through PayFast or EFT, depending on the option you select.

How long will it take for me to receive my order?

Production time is normally 1 – 4 working days and delivery time is 1 – 4 working days, depending on where you are situated. Please note, these times are an estimate and are affected by how busy we are at the time. Get your Christmas orders in early to avoid disappointment!

What file formats do you accept?

We accept all image formats.

What size should my file be for best results?

This is greatly determined by the size canvas you would like to print. A5 prints are great for lower resolution images and smaller file sizes, including selfies! The canvas will only be as clear as your picture.

For sizes A4 – A2 we recommend a file size of at least 500KB – 1MB. For sizes A1 to A0 we recommend a file size of at least 2MB. Remember, the bigger the file and the bigger the resolution the better!

When do you need my images?

If you do not wish to select and upload your images when placing your order, you can email them through at a later stage to orders@bespokecanvas.co.za; you email must include your invoice number for cross-referencing.

Material Used

We use polycotton canvas to create your bespoke canvas. Matt canvas is the standard and is what all our prices are based on. If you would like a glossy finish, you may change your canvas option to Satin, for a small additional fee.

Frames

Our frames are made from MDF for extra strength and are available in two thicknesses, 25 mm or 35mm.

Frame sizes A5 - A2 come standard with a 25mm thick frame and an option to upgrade to a 35mm thick frame, at a small additional fee. Frame sizes A1 – A0 come standard with a 35mm thick frame.

Thicker frames are available on request.

Printer & Inks

Our Canon Image PROGRAF Printers, use the latest in ink technology with 11 pigment inks and a chrome optimizer. The Canon pigment inks are tough, ensuring your pictures won’t fade over time

“These inks are designed specifically to meet the demands of even the most critical photographer and graphic artists. This ink offers increased pigment density for richer color expression.”

https://www.tavco.net/wide-format-plotter-scanner-blog/awesomeness-of-canon-lucia-pigment-plotter-ink

Where are you based?

Our business is an online business and we deliver nationwide.

Shipping rates

Total cost
of order
Shipping rate
R1.00 - R1000.00R149.00
R1001.00 - R1500.00R199.00
R1501.00 - R2000.00R249.00
R2001.00 - R2500.00R299.00
R2501.00 - R3000.00R349.00
R3001.00 - R5000.00R399.00
R5001.00 - R20000.00R499.00
Collection in PietermaritzburgFree